PLAYER INFORMATION
Player support
Back to your adventure.
Your game sign-in and the Apple or Google account used to pay are separate. Recover a purchase using the same game account and the same store account, on the original platform.
01Connect or recover an account
- Open Settings → Account & cloud save.
- Sign in with the same Google or Apple account you previously connected.
- If a cloud save is offered, review it before choosing to import. Signing in alone does not overwrite your current progress.
Before changing devices, connect your guest account and confirm that the intended save has been uploaded.
If you already have an email account, choose Email sign-in and enter its email address and password. This is an existing-account sign-in option; the app does not offer email-account registration or redirect to a registration page. Signing in does not automatically merge guest progress with another account.
02Delete your game account
- Open Settings → Account & cloud save → Delete account.
- Review the deletion notice and complete any requested recent sign-in. Apple-linked accounts may require Apple sign-in again.
- Wait for the server-confirmed result before closing the game. If the service is unavailable, the game must not report that deletion succeeded.
Deletion removes the game account, cloud saves, purchase wallets, stored subscription tokens, reward records and associated sign-in records. Minimal pseudonymous purchase/ad replay-prevention records remain, with no deletion date currently configured, as explained in Privacy. Deletion does not cancel App Store or Google Play subscriptions; manage those separately. Other devices’ local copies are not erased remotely.
You can request account deletion without reinstalling the app: email lavie@rizzent.com with “Cannon Pang account deletion”, your sign-in provider and, if available, your game user ID. We will verify ownership before deleting data; an unlinked guest account may be difficult to identify. Never send passwords, authentication codes or tokens, full card details or private keys.
For an email account, account deletion requires entering its password again in the app. Do not send your password to support. An account linked to Apple still requires the applicable Apple authorization revocation.
03Recover purchases
- Sign in to the game account and App Store or Google Play account used for the purchase.
- Open Settings → Store & ad settings → Restore purchases.
- Stay online while store purchase records and the game wallet are checked.
Active subscriptions and interrupted delivery can be recovered. Consumable Gems already delivered remain in the server wallet; restore does not recreate spent Gems. App Store and Google Play balances, and their test environments, are separate. Apple purchase recovery ↗ · Google Play purchase help ↗
04Manage a subscription
Open Settings → Store & ad settings → Subscription management, or open Apple subscriptions ↗ / Google Play subscriptions ↗. Use the account that paid to inspect renewal, available changes or cancellation. Apple guide ↗ · Google Play guide ↗
05Ads or rewards not appearing
Use Ad privacy settings to review available choices. Auto-hunt and double-Gold rewards require the SDK earned-reward confirmation and ad closure. Daily ad Gems are different: 5 Gems are credited only after our server verifies Google’s signed reward callback; verification can take time after the ad closes. Membership ad removal uses the server-verified benefit and keeps the daily limit.
06What to include in a report
When contacting support, include your device model, iOS or Android version, game version, approximate time, a short description and a redacted screenshot if useful. For purchases, provide the product name and transaction/order reference if available. Never send passwords, authentication tokens, full payment-card numbers or an unredacted receipt containing personal information.